KostKota FAQs

Question 1

How do I place my first order?

Accepted Answer

Browse our products page, add items to your cart, proceed to checkout, enter your delivery address, and complete payment. You will receive confirmation via email and SMS.

Question 2

What is the order deadline for Saturday delivery?

Accepted Answer

Orders must be placed by Wednesday 6:00 PM to be included in Saturday delivery.

Question 3

What areas do you deliver to?

Accepted Answer

We deliver to over 50 areas across the Federal Capital Territory (FCT), including Maitama, Wuse, Garki, Asokoro, Gwarinpa, Jabi, Utako, Life Camp, Kubwa, Lugbe, and more.

Question 4

How do group purchases work?

Accepted Answer

Find or create a group, join and reserve your spot, pay within 24 hours, and receive your portion on Saturday. Group buying saves you 10-20% compared to individual purchases.

Question 5

What payment methods do you accept?

Accepted Answer

We accept bank transfers, debit/credit cards (Visa, Mastercard via Paystack), mobile money, and bank USSD codes.

Question 6

Is my payment information secure?

Accepted Answer

Yes, we use Paystack, Nigeria's leading PCI DSS compliant payment processor. Your card details are never stored on our servers.

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