Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: November 1, 2024
Privacy at a Glance
Secure Payments
Your payment info is encrypted and never stored on our servers
Transparency
We're clear about what data we collect and why
Your Control
You can access, update, or delete your data anytime
No Selling Data
We never sell your personal information to third parties
KostKota is a service operated by Senso Technologies Limited and Faktia Global Technologies Limited ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
By using our Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Platform.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Delivery Information: Physical address, delivery instructions, and recipient details
- Payment Information: Payment method details (processed securely by our payment provider, Paystack)
- Communication: Messages you send us, feedback, and support inquiries
- Group Purchase Data: Information about groups you join or create
Automatically Collected Information
When you use our Platform, we automatically collect:
- Device Information: Device type, operating system, and browser type
- Usage Data: Pages viewed, time spent, and interaction patterns
- Location Data: General location based on IP address (for delivery area verification)
- Cookies: As described in our Cookies section below
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about orders, deliveries, and account updates
- Facilitate group purchases and connect group members
- Process payments and prevent fraud
- Send promotional communications (with your consent)
- Improve our Platform and services
- Provide customer support
- Manage our loyalty and referral programs
- Comply with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure, encrypted storage of sensitive data
- Regular security assessments and updates
- Access controls limiting who can view your data
- PCI DSS compliant payment processing through Paystack
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Data Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Where processing is based on consent, you may withdraw it
To exercise these rights, please contact us at privacy@kostkota.ng or through your account settings.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records)
- Resolve disputes and enforce agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal purposes.
8. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. For significant changes, we will send you an email notification. Your continued use of the Platform after changes constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Have Privacy Concerns?
We take your privacy seriously. If you have any questions or concerns about how we handle your data, please don't hesitate to reach out.